Project Overview

Unified MTN App centralizes the operational workflows used by MTN POS users, agents, and merchants. The platform is designed to help field teams execute telecom transactions securely while giving administrators better visibility and control over users, services, approvals, and transaction activity.

The Challenge

MTN needed a unified platform to reduce fragmented POS processes, digitize agent workflows, improve traceability, and support sensitive telecom operations such as SIM registration and service sales. The product also needed to handle integrations with MTN systems while keeping the experience practical for field users.

Our Solution

SheenValue built a mobile-first operational platform using Flutter, NestJS, and Next.js. The solution includes a POS mobile app, administration dashboard, backend service layer, and integration workflows for telecom services, identity verification, transaction processing, and operational reporting.

Core Platform Capabilities

• SIM registration and update journeys: POS users can register and update SIM information through controlled digital workflows.
• eKYC workflow: Support for identity capture, document validation flows, liveness checks, reject reasons, and verification callbacks.
• Airtime and bundle sales: Digital sales journeys for airtime, bundles, EVD, and related telecom services.
• Voucher services: Workflows that support voucher requests, sales, and printing operations for POS users.
• SIM stock ordering: Tools for POS users and agents to request SIM stock and support field distribution operations.
• User and access management: Role-based controls for POS users, agents, permissions, and service access.
• Transaction tracking: Centralized visibility over sales, registrations, failures, statuses, and operational activity.
• Reporting and operations: Dashboard views and filters that help teams monitor service usage, registration activity, and business performance.

Technology Stack

• Flutter: Cross-platform POS mobile application.
• NestJS: Backend services and integration layer.
• Next.js: Web administration dashboard and operational interfaces.
• Telecom integrations: Secure service workflows connected with MTN systems and operational APIs.

Business Value

The platform gives MTN a stronger operational backbone for agent and POS services. It reduces manual handling, improves process control, increases visibility over transactions, and creates a scalable foundation for adding new telecom services and field workflows.